Terms of sale

Seller: Jiří Zíka, company ID (IČO): 88005747, registered address Veselka 9, 374 01 Trhové Sviny, Czech Republic, e-mail: info@desireforsorrow.com (the "seller"). The seller is not registered for VAT.

These terms apply to purchases in the online shop at desireforsorrow.com. The provisions on withdrawal and complaints apply to consumers.

Ordering

The buyer selects the products, country and shipping method and submits the order by proceeding to payment. The contract is concluded once the order has been paid. A payment confirmation is sent by e-mail. The seller may cancel an order it cannot fulfil (e.g. sold out) and will refund the full amount without undue delay.

Prices and payment

Prices are final. Shipping costs are shown in the cart before the order is submitted. Payment is made in advance online via Stripe (card, Apple Pay, Google Pay and other offered methods). The seller never receives your card details.

Delivery

Orders usually ship within 7 business days of payment. Czechia and Slovakia: Packeta pickup point, Z-BOX or home delivery; other countries: postal service or courier. Any customs duties and import fees outside the EU are paid by the buyer.

Right of withdrawal

Consumers may withdraw from the contract without giving a reason within 14 days of receiving the goods. Send an e-mail to info@desireforsorrow.com with your order details and return the goods to the seller's address within 14 days of withdrawing. The buyer pays the return shipping. We will refund the price including the cheapest offered shipping within 14 days of withdrawal, using the original payment method, but not before we receive the returned goods. Goods must be returned unused and undamaged.

Complaints

We are liable for defects for 24 months from delivery. Send your complaint with a description and a photo to info@desireforsorrow.com. We will resolve it within 30 days by repair, replacement or refund.

Disputes

Out-of-court consumer disputes: Czech Trade Inspection Authority (www.coi.cz). EU consumers may also use the online dispute resolution platform at ec.europa.eu/consumers/odr.

Final provisions

The contract is governed by Czech law. These terms are effective from 23 October 2026.